CPI/New
Options Group
Other
Locations:MarylandWashington,
DC
Virginia
Building Trust and Improving Retention of High-Potential
Executives
The outcome-oriented executives at a multi-hospital health care system hired well and the system was achieving results, but the organization didn't always focus on the impact of the results on its people. This led to high turnover at the leadership level. The organization called CPI/New Options Group to help align individual and organizational values.
The
Organizational Development Challenge
While the organization was good at accomplishments,
it was less skillful in how it achieved those results, often overlooking
the very people who helped the system become known as one of the nation's
leading hospital systems. This created a culture of distrust and contributed
to an excessively high turnover rate among senior and mid-level managers
exceeding 30 percent.
CPI/New Option Group's Response
Each hospital's key leaders held positions
at the corporate level and had opportunities for participation and decision
making, but it was easy to blame problems on corporate. Our team of experienced
consultants worked with the senior leadership team to build a code of
behaviors that would help the hospital system model the values it believed
in and integrate the behavior code into its performance management system.
The team identified certain behaviors to improve trust, such as holding
one another accountable for meeting preparation and attendance, seeking
information if they had questions, expressing opinions in the discussion
phase, realizing when further input is not appropriate, then positively
supporting group decisions and resulting actions.
Results
Put into practice, these standards for authentic
communication reduced passive-aggressive behavior, helped leaders stay
committed to advancing processes and minimized misunderstanding. By tying
its corporate code of behaviors to individual performance and rewards,
the hospital system was able to align individuals to its operating units
and to organizational performance. The process has increased open communication
and trust among senior leaders. And turnover among the leadership team
has been cut in half.
Interested in learning more about our services? Contact a CPI/New Options Group consultant from one of our eight locations serving the Baltimore-Washington, D.C. metropolitan area.